Enter the tracking number from your shipping confirmation email.
Updates as soon as the courier scans your parcel.
Where do I find my tracking number?
It's in the dispatch email we send as soon as your order leaves our facility — a second, separate email from your original order confirmation. If you can't find it, check your spam folder, then email us and we'll resend it.
My tracking number isn't showing anything
This is normal in the first 24 to 48 hours. A tracking number is generated when the label is printed, but it won't show movement until the carrier physically scans the parcel into their network. If there's still nothing after 3 business days, get in touch.
Tracking hasn't updated in a while
International parcels often go quiet for several days while in transit or clearing customs. That gap is expected and doesn't mean the parcel is lost. If tracking hasn't moved in 10 business days, email us with your order number and we'll open an investigation with the carrier.
It says delivered but I don't have it
Check with neighbours and anywhere the carrier commonly leaves parcels, and look for a card. Carriers occasionally scan a parcel as delivered a day before it arrives. If it hasn't appeared within 48 hours, contact us and we'll chase it. If a parcel is confirmed lost we'll replace it or refund you in full.
Still stuck?
Email support@softpawsco.com with your order number and we'll look it up for you. We aim to reply within one business day.